Articles Search Results

Whenever a clock is successfully polled Trutime will copy the punches to two files aupoll.bak and aupoll.dat. Sometimes Trutime will lock up or not process the punches into Trutime. This can be corrected by going into the apps rutime dir Read More

How to move punches up a line or down a line when punch is on the wrong day and preventing total to be calculated Fix: Locate the punch to be moved, since it’s on the wrong day/line Highlight the punch Read More

Time Card Detail report in Time Guardian series Version x.2 is overlapping punches when you sort it with Date show  disabled in the Sort tab. Notice in the sample report the punch days are being overlapp Read More

Question:  When employees punch in and out, it shows the correct day under the Day (IN Punch) and Day (OUT Punch), but under Date and Day on the timecard, it is always one day ahead.  Example:  If John Doe punches in on Read More

The below steps will correct the issue of punches are on the wrong day for most employees. Applies to Time Guardian 5.x, Plus, and Pro 4.x. Verify the payclass assigned to the employee by... Going to Read More

How to retrieve missing punches from a MTX15 clock?  Answer: Be aware this is not guaranteed method and polling from the clock should be the 1st attempt or the use of backups if all Read More

Attached are instructions to resolve issues with punches for 3rd shift or grave shift employees. The notes attached can apply to TG version 5 or higher.  Paypolicy = Payclass Read More

Below are procedures on how to move the sentinel usb key: Changing the location of the Sentinel Key - Time Guardian Pro Move the key to the new computer. Get the IP address of that computer. Install the Sentinel d Read More

The attached document entails a how to direct connect fingerprint FPT40 clock with Time Guardian verson 4 or lower and the usb commstick cable. Read More

Below are steps to check license/serial information for Time Guardian Pro version 3.7 or lower only: Go to your Time Guardian folder in your server Navigate to the ToolsKey Upgrade folder Read More